1. Identification of the Data Controller
- Responsible Entity: Murça Crl Cooperative Winery
- NIF: 500968101
- Household: 5090-134 Murça
- Telephone: +351 259 510 300 | Call to national landline network
- Contact Email: geral@cavesdemurca.pt
2. Personal Data Collected
When interacting with Adega Cooperativa de Murça, namely through the website https://cavesdemurca.pt/, we may collect and process the following categories of personal data:
- Identification Data: name, email address, telephone number, address or other data provided directly by the user in contact or subscription forms.
- Navigation Data: IP address, browser type, access times, search history and other information related to browsing our website, collected through cookies or similar technologies.
- Transaction Data: in case of online purchases or orders, we may collect billing data (e.g. name, tax number, address) and, if applicable, data necessary for payment through secure payment platforms.
3. Purposes of Processing and Legal Basis
Personal data is processed for the following purposes:
- Order and Subscription Management: processing of product orders, issuing of invoices and communications related to sales (legal basis: performance of contract and pre-contractual steps).
- Communication and Customer Support: responding to questions or requests received by email, telephone or contact forms (legal basis: legitimate interest in providing support and information).
- Marketing and Promotions: disclosure of new products, campaigns and initiatives, sending newsletters and other marketing communications by email, SMS or telephone, provided that we have obtained your consent (legal basis: consent).
- Compliance with Legal Obligations: transmission of data to public and tax entities, compliance with accounting obligations, invoicing obligations, among others (legal basis: compliance with legal obligation).
- Service Improvement: analysis of browsing behavior, website access statistics and optimization of website functionalities (legal basis: legitimate interest and/or consent, where applicable, for the use of cookies).
4. Sharing Data with Third Parties
Adega Cooperativa de Murça may share personal data with:
- Service Providers: companies subcontracted for website hosting purposes, payment service providers, marketing services, accounting or other support areas. Such entities will only have access to the data strictly necessary for the performance of their functions, and are obliged to confidentiality.
- Public Entities and Competent Authorities: whenever required by law or by court order.
- Other Partners: only with the prior and express consent of the data subject, when required by law.
5. Data Retention
Personal data will be kept only for the period strictly necessary for the purposes for which they were collected or processed, after which they will be securely deleted or anonymized. In particular:
- Transaction and billing data: kept for the period required by law (normally 10 years, unless additional periods are legally provided for).
- Marketing data: kept until the data subject expresses the wish to withdraw consent or exercises the right to object.
- Navigation data (cookies): stored for the periods defined by the cookie policy or according to the browser's own settings.
6. Data Subject Rights
The holder of personal data has the right to:
- Access: obtain confirmation about which personal data is processed and a copy thereof.
- Rectify: request the correction of incorrect or incomplete data.
- To switch off: demand the deletion of data when it is no longer necessary for the purposes for which it was collected.
- Limiting Treatment: request the limitation of data processing in certain situations, such as when questioning the accuracy of the data.
- Oppose: at any time, to the processing of data that is based on the legitimate interest of Adega Cooperativa de Murça, including for direct marketing purposes.
- Portability: receive the personal data you have provided to us, in a structured, commonly used and machine-readable format.
To exercise any of these rights, the data subject must contact us by email (geral@cavesdemurca.pt) or by letter addressed to the official address mentioned above.
7. Security Measures
We implement appropriate technical and organizational measures to protect personal data against loss, destruction, alteration, unauthorized access or disclosure, in accordance with applicable legal requirements. However, no security system is infallible and it is important that users also adopt security measures (e.g. protecting their access credentials).
8. Cookies Policy
Our website uses cookies and other tracking technologies. For more information about the use of cookies, we recommend consulting our Cookies Policy, which details the types of cookies used, their purposes and how to manage cookie preferences in your browser.
9. Privacy Policy Updates
Adega Cooperativa de Murça reserves the right to change this Privacy Policy at any time, in order to ensure its updating and legal compliance. We recommend that you periodically consult this page to stay informed of any changes.
10. Contacts
For further clarification or to exercise rights related to the processing of personal data, the data subject may contact us via:
- Telephone: +351 259 510 300 | Call to national landline
- E-mail: geral@cavesdemurca.pt
- Address: 4, 5090-134 Murça
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