Terms and Conditions

TERMS AND CONDITIONS

(Updated March 14, 2025)

These Terms and Conditions govern access to and use of the website. Murça Crl Cooperative Winery, as well as purchases of products and services made available electronically. By browsing our website or purchasing products/services, the user declares that he/she has read, understood and accepted these Terms and Conditions.

1. Ownership of the Website

The website https://cavesdemurca.pt/ It is owned and managed by Adega Cooperativa de Murça Crl, with headquarters at Rua Francisco Barros Carneiro Lopes, 4, 5090-134 Murça, NIF 500968101.

2. Use of the Website

1. Access: Access to the website is free, and Adega Cooperativa de Murça may limit, suspend or interrupt access to certain areas or services, whenever it deems necessary, without prior notice.
2. User Responsibility: The user undertakes not to use the website for illegal purposes or for purposes that may harm the rights or interests of third parties. Any abusive use may result in suspension of access and possible civil and/or criminal liability.
3. Content and Intellectual Property: All content (texts, images, logos, brands, designs, among others) is the property of Adega Cooperativa de Murça or third parties who have authorized its use. The reproduction or distribution of any content without express authorization is prohibited.

3. Online Orders and Purchases

1. Registration and User Account: The user may be required to register an account in advance to place orders. It is the user's responsibility to keep access data confidential.
2. Ordering Process: The user selects the desired products, adds them to the “shopping cart” and follows the steps indicated to complete the order. All orders are subject to stock availability.
3. Prices and Payments: The prices shown include VAT at the legal rate in force (unless otherwise indicated). Payment can be made using the methods provided by Adega Cooperativa de Murça, and the order will be processed after payment confirmation.
4. Billing: When making a purchase, the user must provide the correct data for issuing an invoice (name, tax number, address). Any errors or omissions will be the sole responsibility of the user.
5. Shipping and Delivery: Orders will be sent to the address indicated by the user, in accordance with the delivery times and costs informed during the purchase process. Adega Cooperativa de Murça will not be responsible for delays caused by third parties (e.g. transport companies).

4. Returns and Right of Free Resolution

1. Right of Free Resolution (Consumers): the consumer has a period of 14 consecutive days after receiving the product to return it without needing to provide a reason, whenever applicable by law (DL No. 24/2014, of February 14, in Portugal).
2. Return Conditions: The product must be returned in the same conditions in which it was received, with original packaging and without signs of improper use.
3. Refund of Payments: The consumer will be refunded the value of the product, including delivery costs, except when there is damage attributable to the consumer or partial return of products, in which case the law in force applies.
4. Exceptions: Goods that, by their nature, cannot be returned or are likely to deteriorate rapidly are not covered by the right to free withdrawal, in accordance with applicable legislation.

5. Liability and Warranties

1. Service Availability: Although Adega Cooperativa de Murça makes every effort to ensure the normal functioning of the website, it does not guarantee the absence of interruptions or errors, nor the immediate correction of any failures.
2. Accuracy of Information: We make every effort to keep all information up to date and accurate. However, we are not responsible for any errors or omissions that may occur, and we reserve the right to correct or update content at any time without prior notice.
3. Product Warranty: The products sold benefit from the guarantee provided by law. In the event of a defect or non-conformity, the consumer must contact Adega Cooperativa de Murça to resolve the situation.

6. Protection of Personal Data

The collection and processing of the user's personal data are governed by our Privacy Policy, which is considered an integral part of these Terms and Conditions. We recommend that you read this document carefully.

7. Modifications to the Terms and Conditions

Adega Cooperativa de Murça may amend these Terms and Conditions at any time by publishing the new provisions on the website. It is recommended that you consult this section regularly. Continued use of the website after the publication of changes constitutes acceptance of the new terms.

8. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese law. For any dispute arising from the interpretation or application of these terms, the jurisdiction of the district where the Adega Cooperativa de Murça headquarters is located shall be competent, without prejudice to mandatory legal rules that provide for a different jurisdiction.

9. Contacts

For any clarification related to these Terms and Conditions, the user may contact us through:

• E-mail: geral@cavesdemurca.pt
• Telephone: +351 259 510 300 | Call to national landline network
• Household: 5090-134 Murça

Murça Crl Cooperative Winery appreciates your visit to our website and hopes that you have a pleasant experience purchasing our products. If you have any questions, please contact us.

(This document is provided for information purposes only and does not replace the need to consult the applicable legislation or seek specialist legal advice, whenever necessary.)